Frequently Asked Questions

Velino is a document automation platform designed for individuals and businesses that regularly create and manage documents. It helps turn existing Word files into reusable templates, generate documents in minutes, and simplify document workflows across teams.

Yes! Velino offers a free 30-day trial, allowing you to explore its features before committing to a subscription. No credit card is required.

Security is a priority at Velino. Our platform is hosted on Amazon Web Services (AWS), a leading cloud infrastructure provider. We use access controls to help protect your documents and ensure they are accessible only to authorized users.

You do. All documents you upload or create in Velino remain your property. Your data is securely stored within our AWS infrastructure, and Velino does not claim ownership of your content.

Yes! AI features are entirely optional and clearly labeled throughout the platform. You can create templates, generate documents, and collaborate with your team without using any AI-powered functionality.

No. Your documents are never used to train AI models. Velino uses OpenAI's API with model training disabled, so your content is processed only to provide the AI-powered features you choose to use.

We're continuously improving Velino based on customer feedback. If there's a feature you'd like to see, feel free to contact us and share your ideas. Your feedback helps shape the future of Velino.